Return Policy

Purchasers wishing to return goods should contact Stitch It International and request a Return Authorization number. Only goods specified on the Return Authorization may be returned. A copy of the original invoice and the Return Authorization number must accompany returned goods. Unauthorized returns will be returned to Purchaser at their expense. Merchandise returned after 15 days from date of invoice will be charged a 15 percent restocking charge. Merchandise is non-returnable after 30 days from date of invoice. Used or damaged merchandise is also non-returnable. Return shipping costs are the responsibility of the buyer. Please contact us at 573-866-3033 to arrange an exchange. Our on-line ordering system cannot handle exchanges at this time.

Privacy Policy

Thank you for visiting Stitch It International Online! While browsing and shopping our site, be assured Stitch It International uses all information supplied by you for internal use only.

We will request information from you in order to process your order correctly. This billing and shipping information will include: Business name, contact name, address, telephone and email address. From time to time, we may use your contact information to notify you of changes to the web site and special offers. If you do not wish to receive this information via email, you can notify us via return email to unsubscribe or call 573-866-3676. All information will be stored on a secure server.

You will have the opportunity to email us with your questions or comments.

Our web servers may automatically monitor number of visitors, average time spent on the site, ordering habits, and any programming errors or failures. We do not sell, rent, or trade your personal information to third parties.

The web site links on our site are operated by independent third parties and are provided for you as additional resources in the embroidery industry. We are not responsible for material on these sites, nor do we monitor them regularly.

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